The Lazy Tulip Cafe is committed to excellence in serving all customers (including individuals with disabilities) in accordance with the requirements of the Customer Service Standard Regulation 429/07 of the Accessibility for Ontarians with Disabilities Act, 2005.

We are committed to provide accessible and equitable service to all of our customers. We want to ensure a consistent approach to service and includes the core principles of independence, dignity and integration of individuals with disabilities.

COMMUNICATION

Our interactions and communications with our customers will take into account their disabilities. Our staff are trained to communicate with persons with various disabilities. Requests for alternative methods of communication, for example, large print menus, will be fulfilled in a timely manner. If an accommodation is not readily available, customers will be advised of the reasons.

ASSISTIVE DEVICES

Our customers are welcome to use their own personal assistive devices to access our facility and services. We will make every effort to ensure that our staff are trained on how to interact with individuals using various assistive devices.

SERVICE ANIMALS

We welcome people with disabilities and their service animals on the parts of our premises that are open to the public. All staff will be trained on how to interact with customers who require service animals.

SUPPORT PERSON

A person with a disability who requires a support person will be welcome to have that person accompany them on our premises. All staff will be trained on how to interact with clients who require a support person. Customers’ consent will be obtained prior to obtaining or discussing any of their confidential personal information in the presence of a support person. While support personnel are welcome to accompany their client on The Lazy Tulip Cafe’s premises; they will be responsible for payment of their own meals.

HOW ARE WE DOING?

We welcome your feedback. If you have questions, comments or concerns about our Accessibility Policy, please contact us by email at info@lazytulipCafé.com, by phone at 705 – 252 – 0910, or by regular mail at:

Lazy Tulip Café
29 Maple Avenue
Barrie, ON   L4N 1R7